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How to restart On Access Scanner

LDMartin1959

Periodically On Access Scanner turns itself (?) off. Is there some way to force it to restart other than rebooting?

:1012128


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  • 0
    fish95 wrote:

    I too am having the same problem. 
    Currently I can not find any way to re-activate the access scanner. I am considering re-intallation however from reading other peoples atempts, that seems unlikely to help.

    I have however found the exact time in the logs where the situation occured. It seems to have happened alongside an update check/update.

    com.sophos.intercheck: espion-f.ide
    com.sophos.intercheck: vbdro-ag.ide
    com.sophos.intercheck: age-abqa.ide  <---  Here it was finishing up a normal scan
    com.sophos.intercheck:
    com.sophos.intercheck: Info: On-access scanner started at 22:09 on 07 May 2013
    com.sophos.intercheck:
    com.sophos.autoupdate: Update completed at 22:10:00 07 May 2013
    com.sophos.autoupdate: Info: Checked primary server at 22:10 on 07 May 2013
    com.sophos.autoupdate: Sophos Anti-Virus was updated
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 23:10:00 07 May 2013
    com.sophos.autoupdate: Catalogue updated at 23:10:01 07 May 2013
    com.sophos.autoupdate: Download started at 23:10:01 07 May 2013
    com.sophos.autoupdate: Download completed at 23:11:41 07 May 2013
    com.sophos.autoupdate: Software is up-to-date at 23:12:13 07 May 2013
    com.sophos.autoupdate: Info: Checked primary server at 23:12 on 07 May 2013
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 13:04:01 08 May 2013
    com.sophos.autoupdate: Catalogue updated at 13:04:07 08 May 2013
    com.sophos.autoupdate: Error: Failed to get remote version at 13:04:07 08 May 2013  <---- First error
    com.sophos.autoupdate: Failed to authenticate at 13:04:07 08 May 2013
    com.sophos.autoupdate: Error: Could not contact primary server at 13:04 on 08 May 2013<- Something blocking access to home server?
    com.sophos.autoupdate: URL is invalid 
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 17:18:36 08 May 2013
    com.sophos.autoupdate: Catalogue updated at 17:18:38 08 May 2013
    com.sophos.autoupdate: Download started at 17:18:38 08 May 2013
    com.sophos.autoupdate: Download completed at 17:19:18 08 May 2013
    com.sophos.autoupdate: Update started at 17:19:18 08 May 2013
    com.sophos.intercheck: Fatal Error: Unable to initialise virus detection engine [0x0010b500]  <---- Big problem
    com.sophos.intercheck: Sophos Anti-Virus cannot continue
    com.sophos.intercheck:
    com.sophos.autoupdate: Update completed at 17:20:16 08 May 2013
    com.sophos.autoupdate: Info: Checked primary server at 17:20 on 08 May 2013
    com.sophos.autoupdate: Sophos Anti-Virus was updated
    com.sophos.autoupdate:
    com.sophos.intercheck: Fatal Error: Unable to initialise virus detection engine [0x00401480] 
    com.sophos.intercheck: Sophos Anti-Virus cannot continue
    The last two lines are continueously repeated. Clearly something is stopping the virus detection engine.

    One thing I seem to have noticed is that often (although not always) the problem seems to occur when the computer is in low-power (sleep) mode. Perhaps this is merely a coincidence and that what is really happening is the update process is not working correctly regardless of the power state or perhaps there is some relationship between the two.

    :1012182
Reply
  • 0
    fish95 wrote:

    I too am having the same problem. 
    Currently I can not find any way to re-activate the access scanner. I am considering re-intallation however from reading other peoples atempts, that seems unlikely to help.

    I have however found the exact time in the logs where the situation occured. It seems to have happened alongside an update check/update.

    com.sophos.intercheck: espion-f.ide
    com.sophos.intercheck: vbdro-ag.ide
    com.sophos.intercheck: age-abqa.ide  <---  Here it was finishing up a normal scan
    com.sophos.intercheck:
    com.sophos.intercheck: Info: On-access scanner started at 22:09 on 07 May 2013
    com.sophos.intercheck:
    com.sophos.autoupdate: Update completed at 22:10:00 07 May 2013
    com.sophos.autoupdate: Info: Checked primary server at 22:10 on 07 May 2013
    com.sophos.autoupdate: Sophos Anti-Virus was updated
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 23:10:00 07 May 2013
    com.sophos.autoupdate: Catalogue updated at 23:10:01 07 May 2013
    com.sophos.autoupdate: Download started at 23:10:01 07 May 2013
    com.sophos.autoupdate: Download completed at 23:11:41 07 May 2013
    com.sophos.autoupdate: Software is up-to-date at 23:12:13 07 May 2013
    com.sophos.autoupdate: Info: Checked primary server at 23:12 on 07 May 2013
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 13:04:01 08 May 2013
    com.sophos.autoupdate: Catalogue updated at 13:04:07 08 May 2013
    com.sophos.autoupdate: Error: Failed to get remote version at 13:04:07 08 May 2013  <---- First error
    com.sophos.autoupdate: Failed to authenticate at 13:04:07 08 May 2013
    com.sophos.autoupdate: Error: Could not contact primary server at 13:04 on 08 May 2013<- Something blocking access to home server?
    com.sophos.autoupdate: URL is invalid 
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 17:18:36 08 May 2013
    com.sophos.autoupdate: Catalogue updated at 17:18:38 08 May 2013
    com.sophos.autoupdate: Download started at 17:18:38 08 May 2013
    com.sophos.autoupdate: Download completed at 17:19:18 08 May 2013
    com.sophos.autoupdate: Update started at 17:19:18 08 May 2013
    com.sophos.intercheck: Fatal Error: Unable to initialise virus detection engine [0x0010b500]  <---- Big problem
    com.sophos.intercheck: Sophos Anti-Virus cannot continue
    com.sophos.intercheck:
    com.sophos.autoupdate: Update completed at 17:20:16 08 May 2013
    com.sophos.autoupdate: Info: Checked primary server at 17:20 on 08 May 2013
    com.sophos.autoupdate: Sophos Anti-Virus was updated
    com.sophos.autoupdate:
    com.sophos.intercheck: Fatal Error: Unable to initialise virus detection engine [0x00401480] 
    com.sophos.intercheck: Sophos Anti-Virus cannot continue
    The last two lines are continueously repeated. Clearly something is stopping the virus detection engine.

    One thing I seem to have noticed is that often (although not always) the problem seems to occur when the computer is in low-power (sleep) mode. Perhaps this is merely a coincidence and that what is really happening is the update process is not working correctly regardless of the power state or perhaps there is some relationship between the two.

    :1012182
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