How to restart On Access Scanner

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LDMartin1959 wrote:

Periodically On Access Scanner turns itself (?) off. Is there some way to force it to restart other than rebooting?

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I don't know why it would turn itself off, except during automatic updating, but I turn it off and on by selecting Open Preferences in the Sophos menu, choosing On-access Scanning and, after authenticating, clicking Start Scanning.

I tried that, except the "Start Scanning" button was greyed out. I presume we are dealing with a shut down that is not normal, then?

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LDMartin1959 wrote:

I tried that, except the "Start Scanning" button was greyed out. I presume we are dealing with a shut down that is not normal, then?

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Does the Start Scanning button still stay grayed out after you click on the lock and authenticate?

Yes. And if I click on anything I get an error message that says something to the effect that the changes can not be made. Sorry, shoulda taken a screen shot of the thing... :(

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LDMartin1959 wrote:

Yes. And if I click on anything I get an error message that says something to the effect that the changes can not be made. Sorry, shoulda taken a screen shot of the thing... :(

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In the same Sophos menu is Update Now and Show Update Window. Can you open the Update Window and force an update or is that blocked too?

Well, currently everything is working fine. But when the situation occurs, I can force an update. However, the status On Access Scanning remains unaffected.

I'm having the same issue. Can update, can't turn on-access scanning on.

Here's what happens when I try.

1. Open Preferences, go to On-access Scanning, authenticate, Click Restore Defaults.

2. Click Yes to "Are you sure that you want to set the on-access scanning preferences to defaults?"

3. Error message: "On-access Scanner failed to set preference. The preferences option specified has not taken effect in the on-access Scanner."

I'm running OS X 10.6.8, Sophos 8.0.14C

Am having same problem.  I'm running OS X 10.7.5       Sophos 8.0.14C

Glad it's not just me; I have exactly the same problem; I've trashed the app and emptied trash then downloaded a new one but same problem

Yeah.....makes me nervous.  Hope someone finds a fix soon.