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Possible Bug?

LDMartin1959

I originally posted this on the main Sophos forums and was chastised and told to post it here. I was directed to do this by a forum moderator, so please do not criticise me for cross-posting.

I have noticed an odd situation. I am using the free Mac edition on Lion. Sophos keeps reporting infection in a couple of files in my Time Machine backup. But it does not report infection of the same files on the primary drive where the primary/original copies of those files reside. It simply doesn't make sense that the primary/original copy of a file could be free of infection and the backup copy made from that primary/original file could be infected. Rationally, one of these things is wrong: Rationally, either they are both infected or neither are infected. Not sure which is the case, but it certianly shakes myfaith in Sophos AntiVirus.

Update: Since my initial posting on the main forums, I've noticed one additional apparant anomoly in this matter. Amoung the multiple references to "Original Locations" for each infected file are some "Original Locations" which seem to make no sense. For example, a reported infected Windows .DLL file includes an identification of originally being a .WMA file, and a reported infected Windows .EXE  file includes an identification of originally being a .RM file. Ignoring the fact that these "original location" references are nonsensical, even if we were to accept for the moment that these file name/format transformations did somehow occur, there is still the fact that these referenced "original" files do not report as being infected. As I say, all this certianly shakes my faith in Sophos AntiVirus.

As I mention in the thread on the main forums, my posting was and is in reference to a possible bug and to (hopefully) bring the matter to the attention of the Sophos folks so that if it is a bug it can be addressed. This is not principly a request for support or assistance to solve/explain my dilema, although such will be gladly accepted.

:1008143


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    Hi LDMartin1959,

    First off, apologies if you feel you were "chastised" about posting on the SophosTalk forum instead of here. The intention was simply to concentrate debate in one place to make it easier for everyone else to follow the discussion. I understand you might have wanted to maximise exposure to get our attention. You have.

    Please rest assured that we do take note of your report of a possible bug, as we would with anyone posting in this forum. Why would we not? We've invested in setting up this community for precisely this reason. Your feedback is valuable. I can't see any evidence in these posts that it isn't being taken seriously. Nor do I see how a thread in a discussion forum can be construed as hiding anything. We wouldn't have forums if we didn't want discussion.

    We most certainly do stand behind our products, whether free or available via paid license. They're what we do for a living and we're proud of them. We take note of problems reported by users: that's what has driven the updates issued since the Home Edition tool was initially released. It's also the case that we take responsibility for them. As I said, we've invested a great deal in setting up and maintaining this community. It's value as a Support mechanism is demonstrated by the fact that we get next to zero attempts to gain free tools Support via other channels.

    In my role as Admin for this community, I hope I've shed some light on the way we view our products and this support community. I can't promise that our development teams will immediately drop what they're doing to look at the issue you've raised. I can, however, guarantee that if it turns out to have substance, it will not be ignored.

    Regards,

    spike

    :1008165
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  • 0

    Hi LDMartin1959,

    First off, apologies if you feel you were "chastised" about posting on the SophosTalk forum instead of here. The intention was simply to concentrate debate in one place to make it easier for everyone else to follow the discussion. I understand you might have wanted to maximise exposure to get our attention. You have.

    Please rest assured that we do take note of your report of a possible bug, as we would with anyone posting in this forum. Why would we not? We've invested in setting up this community for precisely this reason. Your feedback is valuable. I can't see any evidence in these posts that it isn't being taken seriously. Nor do I see how a thread in a discussion forum can be construed as hiding anything. We wouldn't have forums if we didn't want discussion.

    We most certainly do stand behind our products, whether free or available via paid license. They're what we do for a living and we're proud of them. We take note of problems reported by users: that's what has driven the updates issued since the Home Edition tool was initially released. It's also the case that we take responsibility for them. As I said, we've invested a great deal in setting up and maintaining this community. It's value as a Support mechanism is demonstrated by the fact that we get next to zero attempts to gain free tools Support via other channels.

    In my role as Admin for this community, I hope I've shed some light on the way we view our products and this support community. I can't promise that our development teams will immediately drop what they're doing to look at the issue you've raised. I can, however, guarantee that if it turns out to have substance, it will not be ignored.

    Regards,

    spike

    :1008165
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