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Can Not receive Updates

IKARA

I was using VRT 2.4, It could not update, message said check Internet connection. Nothing wrong with connection I downloaded the latest version, and uninstalled 2.4, installed new version. Still get the same message.

I notice several other messages for the same problem, none have any replies.

Is there something wrong with your system that doesn't connect properly for updates.?

Still the same next day, this is a screenshot of the message I get.

Does anyone know why this is happening.?

Sophos Virus removal Tool Error.JPG

:50800


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    The "Failed to update" screen persists on 6/8/2014

    Here is an excerpt from my SophosVirusRemovalTool.log from 07 June 2014. Each subsequent attempt ends with the same four lines. :smileysad:

    2014-06-07 23:29:01 Version info: Last successful update 5/31/2014 8:20:30 AM
    2014-06-07 23:29:07 Update progress: proxy server not available
    2014-06-07 23:29:08 Update error: failed to read remote metadata (error 4)
    Cannot create stream http://d1.sophosupd.com/update/catalogue/sdds.svrt_10.xml

    Running tracert from the CMD prompt in Windows 7 on 6/8/2014 from San Luis Obispo, California, USA

    Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    tracert d1.sophosupd.com

    Tracing route to user-att-63-196-192-0.a308.g.akamai.net [23.72.38.171] over a maximum of 30 hops:

    1    <1 ms    <1 ms    <1 ms  192.168.1.1  

    2    <1 ms     1 ms     1 ms  192.168.0.1  

    3     8 ms     8 ms     8 ms  adsl-63-196-194-254.dsl.snlo01.pacbell.net [63.1 96.194.254]  

    4     9 ms     8 ms     8 ms  dist2-vlan62.snloca.sbcglobal.net [64.166.172.66 ]  

    5     9 ms     8 ms     8 ms  151.164.101.37  

    6    19 ms    15 ms    19 ms  12.122.114.25  

    7    15 ms    15 ms    15 ms  12.120.13.218  

    8    29 ms    18 ms    20 ms  12.120.182.64  

    9    15 ms    15 ms    15 ms  a23-72-38-171.deploy.static.akamaitechnologies.c om [23.72.38.171]

    Trace complete.

    The network tab on the resource monitor shows two TCP connections to SVRTgui.exe, with one connection showing a remote IP address of 23.72.38.171, as shown in the tracert above.  The second has a remote IP address of  23.72.38.160

    :50816
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  • 0

    The "Failed to update" screen persists on 6/8/2014

    Here is an excerpt from my SophosVirusRemovalTool.log from 07 June 2014. Each subsequent attempt ends with the same four lines. :smileysad:

    2014-06-07 23:29:01 Version info: Last successful update 5/31/2014 8:20:30 AM
    2014-06-07 23:29:07 Update progress: proxy server not available
    2014-06-07 23:29:08 Update error: failed to read remote metadata (error 4)
    Cannot create stream http://d1.sophosupd.com/update/catalogue/sdds.svrt_10.xml

    Running tracert from the CMD prompt in Windows 7 on 6/8/2014 from San Luis Obispo, California, USA

    Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    tracert d1.sophosupd.com

    Tracing route to user-att-63-196-192-0.a308.g.akamai.net [23.72.38.171] over a maximum of 30 hops:

    1    <1 ms    <1 ms    <1 ms  192.168.1.1  

    2    <1 ms     1 ms     1 ms  192.168.0.1  

    3     8 ms     8 ms     8 ms  adsl-63-196-194-254.dsl.snlo01.pacbell.net [63.1 96.194.254]  

    4     9 ms     8 ms     8 ms  dist2-vlan62.snloca.sbcglobal.net [64.166.172.66 ]  

    5     9 ms     8 ms     8 ms  151.164.101.37  

    6    19 ms    15 ms    19 ms  12.122.114.25  

    7    15 ms    15 ms    15 ms  12.120.13.218  

    8    29 ms    18 ms    20 ms  12.120.182.64  

    9    15 ms    15 ms    15 ms  a23-72-38-171.deploy.static.akamaitechnologies.c om [23.72.38.171]

    Trace complete.

    The network tab on the resource monitor shows two TCP connections to SVRTgui.exe, with one connection showing a remote IP address of 23.72.38.171, as shown in the tracert above.  The second has a remote IP address of  23.72.38.160

    :50816
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