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Can Not receive Updates

I was using VRT 2.4, It could not update, message said check Internet connection. Nothing wrong with connection I downloaded the latest version, and uninstalled 2.4, installed new version. Still get the same message.

I notice several other messages for the same problem, none have any replies.

Is there something wrong with your system that doesn't connect properly for updates.?

Still the same next day, this is a screenshot of the message I get.

Does anyone know why this is happening.?

Sophos Virus removal Tool Error.JPG

:50800


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  • I'm seeing the exact same problem as of 6/7/2014 - with the identical screen. The product version is 2.5. Tested uninstalling the product and reinstalling it from the saved install file. Same failure. Re-downloaded install file on 6/8/2014 with identical failed result. The build date is 3/12/2014. According to the documentation, the product is to last only 3 months. I'm wondering if the 3 month period has already tolled. If so, this problem will irritate and annoy many users.

    :50810
Reply
  • I'm seeing the exact same problem as of 6/7/2014 - with the identical screen. The product version is 2.5. Tested uninstalling the product and reinstalling it from the saved install file. Same failure. Re-downloaded install file on 6/8/2014 with identical failed result. The build date is 3/12/2014. According to the documentation, the product is to last only 3 months. I'm wondering if the 3 month period has already tolled. If so, this problem will irritate and annoy many users.

    :50810
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