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Unable to download Sophos - Do Not have Step 2 Box of Files

The box that immediately opens has two steps
1-Before You Install.html - okay that works though nothing exciting
2-This should be a box but all I have a a blank piece of paper - click on it and a text window opens stating my Last Login date and time; my name - nothing more...no scans, no results....
What is wrong - I've seen this successfully installed on another computer with no problems.
Its a Mac Book Pro OS X Lion 10.7.3 with the latest updates - double checked this evening.
Any ideas on how to remedy this problem? Or at least a recommendation for another anti-virus SW?
 
:1006771


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Parents
  • Step 1: re-download the installer from the website.

    Step 2: run Disk Utility.app and repair disk permissions -- for some reason, .pkg files are not associated with installer.app, and the package is instead launching terminal.app (which lets you manage the underpinnings of the OS via a text-only interface).

    Step 3: Open the new Sophos Install DMG and verify that the PKG file looks like a box.  If it does, click it and install.

    :1006849
Reply
  • Step 1: re-download the installer from the website.

    Step 2: run Disk Utility.app and repair disk permissions -- for some reason, .pkg files are not associated with installer.app, and the package is instead launching terminal.app (which lets you manage the underpinnings of the OS via a text-only interface).

    Step 3: Open the new Sophos Install DMG and verify that the PKG file looks like a box.  If it does, click it and install.

    :1006849
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