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Updating is disabled

remodb

I just installed Sophos Anti-Virus for Mac Home Edition and the "Update Now" option is grayed out. When I look at the log, it appears that I'm running virus definitions that are a week old. Is seems to be that updating is broken altogether. Are manuals updates required or is something broken in my installation?

:1005575


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    Thank you for the reply. My apologies for not noticing it earlier (subscription settings were set incorrectly). 

    Both the "Update Now" and "Cancel Update" menu selections are grayed out and unavailable. When I type 'sweep -v' in Terminal I get the following output:

    bash-3.2# sweep -v
    Sophos Anti-Virus
    Copyright (c) 1989-2012 Sophos Plc. All rights reserved.

    System time 19:48:29, System date 27 March 2012

    Product version : 7.3.9C
    Engine version : 3.29.0
    Virus data version : 4.75
    User interface version : 2.07.337
    Platform : Darwin/Intel
    Released : 05 March 2012
    Total viruses (with IDEs) : 3388722

    And the '/Library/Sophos Anti-Virus/IDE' folder is completely empty. When I select "Show AutoUpdate Window" it states that "Sophos AUtoUpdate is not configured. When I go into Preferences/AutoUpdate the option to check every hour is checked and the update primary location is listed as "Sophos" but none of those options are editable.

    Thanks again for your help.

    :1005657
Reply
  • 0

    Thank you for the reply. My apologies for not noticing it earlier (subscription settings were set incorrectly). 

    Both the "Update Now" and "Cancel Update" menu selections are grayed out and unavailable. When I type 'sweep -v' in Terminal I get the following output:

    bash-3.2# sweep -v
    Sophos Anti-Virus
    Copyright (c) 1989-2012 Sophos Plc. All rights reserved.

    System time 19:48:29, System date 27 March 2012

    Product version : 7.3.9C
    Engine version : 3.29.0
    Virus data version : 4.75
    User interface version : 2.07.337
    Platform : Darwin/Intel
    Released : 05 March 2012
    Total viruses (with IDEs) : 3388722

    And the '/Library/Sophos Anti-Virus/IDE' folder is completely empty. When I select "Show AutoUpdate Window" it states that "Sophos AUtoUpdate is not configured. When I go into Preferences/AutoUpdate the option to check every hour is checked and the update primary location is listed as "Sophos" but none of those options are editable.

    Thanks again for your help.

    :1005657
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