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Updating is disabled

remodb

I just installed Sophos Anti-Virus for Mac Home Edition and the "Update Now" option is grayed out. When I look at the log, it appears that I'm running virus definitions that are a week old. Is seems to be that updating is broken altogether. Are manuals updates required or is something broken in my installation?

:1005575


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    Hello remodb,

    normally Update Now should be only greyed when an update is in progress, but then you'd see the animated icon. Is the Cancel Update also grey?

    What in the logs makes you think the definitions are a week old? Have you tried Show AutoUpdate Window? What does it say?

    Christian

    :1005577
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  • 0

    Hello remodb,

    normally Update Now should be only greyed when an update is in progress, but then you'd see the animated icon. Is the Cancel Update also grey?

    What in the logs makes you think the definitions are a week old? Have you tried Show AutoUpdate Window? What does it say?

    Christian

    :1005577
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