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Sophos Anti-Virus for Mac OS X 7.2.7c - will not update

intrepidsilence

Every time I try to update it fails.  Here are the relevant messages from the log:

com.sophos.autoupdate: Error:Could not check primary server at 16:44 on 19 May 2011

com.sophos.autoupdate: Unexpected error occurred

Any help?

:1002759


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    OS X 10.6.8

    Sophos AV Version 7.3.0C

    Threat detection engine: 3.20.2

    Threat data: June 6, 2011

    Still no joy! I'm assuming that my virus definitions updated with the version, but the software update still logs:

    com.sophos.autoupdate: Error:    Could not contact primary server at 15:24 on 29 June 2011
    com.sophos.autoupdate:     Connection timed out

    Note to Sophos: I understand this is free software, but how can you possibly expect folks to buy the full versions when these problems do not even get aknowledged? 

    :1003253
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  • 0

    OS X 10.6.8

    Sophos AV Version 7.3.0C

    Threat detection engine: 3.20.2

    Threat data: June 6, 2011

    Still no joy! I'm assuming that my virus definitions updated with the version, but the software update still logs:

    com.sophos.autoupdate: Error:    Could not contact primary server at 15:24 on 29 June 2011
    com.sophos.autoupdate:     Connection timed out

    Note to Sophos: I understand this is free software, but how can you possibly expect folks to buy the full versions when these problems do not even get aknowledged? 

    :1003253
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