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Sophos Anti-Virus for Mac OS X 7.2.7c - will not update

intrepidsilence

Every time I try to update it fails.  Here are the relevant messages from the log:

com.sophos.autoupdate: Error:Could not check primary server at 16:44 on 19 May 2011

com.sophos.autoupdate: Unexpected error occurred

Any help?

:1002759


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  • 0

    First time here and same issue.

    Mine last auto updated June 1 @ 14:30 BST since then, keep getting the same server error. I am running 7.2.c on the desktop but the laptop upgraded from 7.2.c to 7.3 last night and doers not have an issue connecting to the update server.

    The latest version available to download is 7.2.c so cannot upgrade this way. I tried to raise a ticket with support but as i am using the free MAC home they pointed me here :smileysad: to get assistance.

    I am wondering if it tried to auto update and got borked in the process and thats  why it wont connect?

    just hope that either 7.3 comes up for download or a solution is forth coming

    :1002909
Reply
  • 0

    First time here and same issue.

    Mine last auto updated June 1 @ 14:30 BST since then, keep getting the same server error. I am running 7.2.c on the desktop but the laptop upgraded from 7.2.c to 7.3 last night and doers not have an issue connecting to the update server.

    The latest version available to download is 7.2.c so cannot upgrade this way. I tried to raise a ticket with support but as i am using the free MAC home they pointed me here :smileysad: to get assistance.

    I am wondering if it tried to auto update and got borked in the process and thats  why it wont connect?

    just hope that either 7.3 comes up for download or a solution is forth coming

    :1002909
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