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Sophos Anti-Virus for Mac OS X 7.2.7c - will not update

intrepidsilence

Every time I try to update it fails.  Here are the relevant messages from the log:

com.sophos.autoupdate: Error:Could not check primary server at 16:44 on 19 May 2011

com.sophos.autoupdate: Unexpected error occurred

Any help?

:1002759


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    I have the same problem, the automatic updates started to fail around the beginning of April 2011.

    It started with the update to 4.64, which was automatically applied as expected.

    After that, the sophos logfile shows entries from March 31st, although the engine is from April 4th.

    This remains the same for some weeks, though the updates still worked. After the date started to be accurate again, the updates start failing constantly with exactly the same message.

    I have tried to remove Sophos and reinstall from a fresh download, but this did not help either. I am running with an outdated virus protection for months now.

    Hope this is fixed soon...

    Regards,

    rsg

    :1002885
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  • 0

    I have the same problem, the automatic updates started to fail around the beginning of April 2011.

    It started with the update to 4.64, which was automatically applied as expected.

    After that, the sophos logfile shows entries from March 31st, although the engine is from April 4th.

    This remains the same for some weeks, though the updates still worked. After the date started to be accurate again, the updates start failing constantly with exactly the same message.

    I have tried to remove Sophos and reinstall from a fresh download, but this did not help either. I am running with an outdated virus protection for months now.

    Hope this is fixed soon...

    Regards,

    rsg

    :1002885
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