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Sophos Anti-Virus for Mac OS X 7.2.7c - will not update

intrepidsilence

Every time I try to update it fails.  Here are the relevant messages from the log:

com.sophos.autoupdate: Error:Could not check primary server at 16:44 on 19 May 2011

com.sophos.autoupdate: Unexpected error occurred

Any help?

:1002759


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  • 0

    I have the same issue. My update attempts end with "Could not contact primary server " despite the fact that its able to connect far enough to detect that updates are available "Downloading 1 of 257 files" and "Downloaded: 0.0 of 4.1 M".

    I'm using version 7.2.7C with threat detection engine 3.19.1 on Mac OS X 10.6.7

    I suspect that special firewall settings may have to be observed though I havent seen any documentation to that effect. Someone help us.

    :1002799
Reply
  • 0

    I have the same issue. My update attempts end with "Could not contact primary server " despite the fact that its able to connect far enough to detect that updates are available "Downloading 1 of 257 files" and "Downloaded: 0.0 of 4.1 M".

    I'm using version 7.2.7C with threat detection engine 3.19.1 on Mac OS X 10.6.7

    I suspect that special firewall settings may have to be observed though I havent seen any documentation to that effect. Someone help us.

    :1002799
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