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Updating Virus Removal Tool

I downloaded the update for the Virus Removal tool and tried to install it.  It asked me to uninstall the previous version which I did with Revo in safe mode.  When I tied to install the new version I got the message that Windows could not install it, because I had a previous version installed. I erased all that was linked to The Virus removal Tool. And I get the same message when I try to install the new version.  I suppose that there is a registry Key that is left and that gives me that message, but which one.

I run windows 7 home premium on Hp with Intel quad 8200 and 4 Gb RAM.

Any idea how to solve this problem?

:34049


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  • It di work to a certain extend.  FixIt did repair what ever had to be repaired, I could install The removal tool, but I cannot open  it.  I get a message saying that it cannot open and that I should look at the Log.  I don't know how to find the log, so I don't know why the program does not load

    :34063
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  • It di work to a certain extend.  FixIt did repair what ever had to be repaired, I could install The removal tool, but I cannot open  it.  I get a message saying that it cannot open and that I should look at the Log.  I don't know how to find the log, so I don't know why the program does not load

    :34063
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