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problem installing

I have not been able to install because the installation software get stuck trying to connect with SOPHOS and never does and keeps spinning with no updates taking place.  Any suggestions?

wrv

:1000078


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  • Hi REX21ALLAN, imzeek2u,

    Welcome to the forums.

    Sorry to hear that you are experiencing problems installing the product. Please can you try the following and let me know the outcome:

    REX21ALLAN:

    Try renaming the file: 

    /library/preferences/loginwindow.plist to

    /library/preferences/loginwindow.old

    Then try the install again, please confirm it now completes without error.

    imzeek2u:

    When installing Sophos Anti-Virus for Mac Home Edition it attempts to connect to a https address to register in order to provide you with your credentials to allow the program to update. It sounds like from your description that there is possibly a problem reaching the registration server.

    As a test please can you open a browser on the Mac you are attempting to install to. Copy the following URL and advise what result you get:

    https://savmacfree.register.sophos.com/

    Thanks

    Marf

    :1000217
Reply
  • Hi REX21ALLAN, imzeek2u,

    Welcome to the forums.

    Sorry to hear that you are experiencing problems installing the product. Please can you try the following and let me know the outcome:

    REX21ALLAN:

    Try renaming the file: 

    /library/preferences/loginwindow.plist to

    /library/preferences/loginwindow.old

    Then try the install again, please confirm it now completes without error.

    imzeek2u:

    When installing Sophos Anti-Virus for Mac Home Edition it attempts to connect to a https address to register in order to provide you with your credentials to allow the program to update. It sounds like from your description that there is possibly a problem reaching the registration server.

    As a test please can you open a browser on the Mac you are attempting to install to. Copy the following URL and advise what result you get:

    https://savmacfree.register.sophos.com/

    Thanks

    Marf

    :1000217
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