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problem installing

I have not been able to install because the installation software get stuck trying to connect with SOPHOS and never does and keeps spinning with no updates taking place.  Any suggestions?

wrv

:1000078


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Parents
  • Hello. Just downloaded the free Home Edition for Mac (72) and it won't get past the updates phase at the beginning of the install, and thus won't install. My guess is that the servers are overloaded since the announcement of it being offered for free. Here's the message:

    The installer cannot configure anti-virus updates.

    Unrecognised response from Sophos server.

    Please try again later.

    Perhaps you can confirm the status of your servers for us?

    Thanks.

    :1000151
Reply
  • Hello. Just downloaded the free Home Edition for Mac (72) and it won't get past the updates phase at the beginning of the install, and thus won't install. My guess is that the servers are overloaded since the announcement of it being offered for free. Here's the message:

    The installer cannot configure anti-virus updates.

    Unrecognised response from Sophos server.

    Please try again later.

    Perhaps you can confirm the status of your servers for us?

    Thanks.

    :1000151
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