Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 74 replies
  • Subscribers 6 subscribers
  • Views 312287 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos stops working when my mac starts up

mikeroy22

Hope someone can point me in the right direction.

I'm using a mac (10.6.8) and have the latest sophos 8.04C - every time I close down my mac and restart it the next morning Sophos stops working and wont allow me to change anything at all via preferences. If I just put my mac to sleep there's no problem at all when it wakes up and sophos continues to work.

If I download the sophos software again everything works smoothly until the next time I shut down my mac ..........!

Maybe I'm missing something - perhaps I've got one of the settings wrong, perhaps my OS wont work with the latest sophos - I just don't know!

Anyone got any ideas?

Thanks in advance

:1007673


This thread was automatically locked due to age.
Parents
  • 0

    Interesting.  My Mac Air has no such problem, but my daughter's Mac Pro does.  Sophos 8.0.6c & 10.7.4.  I uninstalled, then reinstalled because on-access scanning would not allow to be enabled.  After re-installing, scanning is enabled, but becomes disables after re-boot.  Checked 10x.

    Tried Agile's idea to disable Live Protection... and it worked fine after re-booting 5x.  Here's one unusual thing on both items though, whether Live Protection is "on" or "off", the preferences are "locked" before re-boot, but ALWAYS reboot as "unlocked", even when the password was not entered.  

    Anyway, the disabling of Live Protection seemed to help.... however,

    Here's a curious tidbit.  After the disabling of Live Protection worked, I enabled Live Protection and expected to experience the same problem of the scanner being disabled.... but after 3x boots, it was still enabled.  That's so weird.  So, later, I tried it again and with Live Protection enabled the scanner was again disabled.

    Then, to be really confused, sometimes when the Live Protection was disabled, the scanner would also be disabled - but toggling with the Live Protection to enable it would also AUTOMATICALLY enable the scanner.  Hmmmm...

    Finally, in every case, the reboot automatically changes the preferences from "locked" to "unlocked" with no password entered.

    Thanks for your help Agile, it seems to be getting there slowly but surely.

    Jim

    :1009114
Reply
  • 0

    Interesting.  My Mac Air has no such problem, but my daughter's Mac Pro does.  Sophos 8.0.6c & 10.7.4.  I uninstalled, then reinstalled because on-access scanning would not allow to be enabled.  After re-installing, scanning is enabled, but becomes disables after re-boot.  Checked 10x.

    Tried Agile's idea to disable Live Protection... and it worked fine after re-booting 5x.  Here's one unusual thing on both items though, whether Live Protection is "on" or "off", the preferences are "locked" before re-boot, but ALWAYS reboot as "unlocked", even when the password was not entered.  

    Anyway, the disabling of Live Protection seemed to help.... however,

    Here's a curious tidbit.  After the disabling of Live Protection worked, I enabled Live Protection and expected to experience the same problem of the scanner being disabled.... but after 3x boots, it was still enabled.  That's so weird.  So, later, I tried it again and with Live Protection enabled the scanner was again disabled.

    Then, to be really confused, sometimes when the Live Protection was disabled, the scanner would also be disabled - but toggling with the Live Protection to enable it would also AUTOMATICALLY enable the scanner.  Hmmmm...

    Finally, in every case, the reboot automatically changes the preferences from "locked" to "unlocked" with no password entered.

    Thanks for your help Agile, it seems to be getting there slowly but surely.

    Jim

    :1009114
Children
No Data