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Sophos stops working when my mac starts up

mikeroy22

Hope someone can point me in the right direction.

I'm using a mac (10.6.8) and have the latest sophos 8.04C - every time I close down my mac and restart it the next morning Sophos stops working and wont allow me to change anything at all via preferences. If I just put my mac to sleep there's no problem at all when it wakes up and sophos continues to work.

If I download the sophos software again everything works smoothly until the next time I shut down my mac ..........!

Maybe I'm missing something - perhaps I've got one of the settings wrong, perhaps my OS wont work with the latest sophos - I just don't know!

Anyone got any ideas?

Thanks in advance

:1007673


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    Majus wrote:

    Andrew, I don't know if anyone else mentioned it but I did notice that while the icon is in the Menu Bar at startup, after the first Update Check it disappears unless I log out and log back in. It isn't a problem with the program not running, the icon just disappears.

    George

    There are two different problems; one with the program not running that has to do with incorrect permissions, and one that has to do with exactly what you are describing that requires a product update.  I'm not on the product team, and don't currently know how far through the pipeline the fix has gone (but I know it's a priority).

    :1008734
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  • 0
    Majus wrote:

    Andrew, I don't know if anyone else mentioned it but I did notice that while the icon is in the Menu Bar at startup, after the first Update Check it disappears unless I log out and log back in. It isn't a problem with the program not running, the icon just disappears.

    George

    There are two different problems; one with the program not running that has to do with incorrect permissions, and one that has to do with exactly what you are describing that requires a product update.  I'm not on the product team, and don't currently know how far through the pipeline the fix has gone (but I know it's a priority).

    :1008734
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