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Sophos stops working when my mac starts up

mikeroy22

Hope someone can point me in the right direction.

I'm using a mac (10.6.8) and have the latest sophos 8.04C - every time I close down my mac and restart it the next morning Sophos stops working and wont allow me to change anything at all via preferences. If I just put my mac to sleep there's no problem at all when it wakes up and sophos continues to work.

If I download the sophos software again everything works smoothly until the next time I shut down my mac ..........!

Maybe I'm missing something - perhaps I've got one of the settings wrong, perhaps my OS wont work with the latest sophos - I just don't know!

Anyone got any ideas?

Thanks in advance

:1007673


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  • 0

    I have the same problem with v8.0.6 just upgraded, and 10.6.8 on an old MacBook Pro. . After starting, I noticed that the the Sophos shield was grey and had a cross. The preference said "the on-access scanner is off" and wouldn't let me start scanning.  So later I ran a manual update and it has come on.  I suppose it will fail again after restarting.

    I don't have have SIMBL installed, or clamAV. Here is my Sophos log after starting up today:

    com.sophos.intercheck: Info: On-access scanner started at 13:54 on 01 August 2012
    com.sophos.intercheck:
    com.sophos.autoupdate: Updating catalogue information at 13:58:52 01 August 2012
    com.sophos.autoupdate: Catalogue updated at 13:58:57 01 August 2012
    com.sophos.autoupdate: Download started at 13:58:57 01 August 2012
    com.sophos.autoupdate: Download completed at 14:01:33 01 August 2012
    com.sophos.autoupdate: Update started at 14:01:33 01 August 2012
    com.sophos.intercheck: Info: On-access scanner stopped at 14:02 on 01 August 2012
    com.sophos.intercheck: 3844 items scanned, 0 threats detected, 0 issues
    com.sophos.intercheck:
    com.sophos.intercheck: Sophos Anti-Virus
    com.sophos.intercheck: Version 4.80, 06 August 2012
    com.sophos.intercheck: Includes detection for 3878525 viruses, trojans and worms

    com.sophos.intercheck: Copyright (c) 1989-2012 Sophos Ltd, www.sophos.com
    com.sophos.intercheck:
    com.sophos.intercheck: Using IDE files:
    com.sophos.intercheck:
    com.sophos.intercheck: mdro-eis.ide
    com.sophos.intercheck: gatak-b.ide
    com.sophos.intercheck: agen-wwt.ide

        ....  then a long list of these kinds of files ........

    com.sophos.intercheck: ammzan-d.ide
    com.sophos.intercheck: bred-abd.ide
    com.sophos.intercheck: agen-xgy.ide
    com.sophos.intercheck: agen-xgz.ide
    com.sophos.intercheck:
    com.sophos.intercheck: Info: On-access scanner started at 14:02 on 01 August 2012
    com.sophos.intercheck:
    com.sophos.autoupdate: Update completed at 14:02:46 01 August 2012
    com.sophos.autoupdate: Info: Checked primary server at 14:02 on 01 August 2012
    com.sophos.autoupdate: Sophos Anti-Virus was updated
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 14:28:50 01 August 2012
    com.sophos.autoupdate: Catalogue updated at 14:28:54 01 August 2012
    com.sophos.autoupdate: Download started at 14:28:54 01 August 2012
    com.sophos.autoupdate: Download completed at 14:30:23 01 August 2012
    com.sophos.autoupdate: Software is up-to-date at 14:31:27 01 August 2012
    com.sophos.autoupdate: Info: Checked primary server at 14:31 on 01 August 2012
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:

    Gordon

    :1008726
Reply
  • 0

    I have the same problem with v8.0.6 just upgraded, and 10.6.8 on an old MacBook Pro. . After starting, I noticed that the the Sophos shield was grey and had a cross. The preference said "the on-access scanner is off" and wouldn't let me start scanning.  So later I ran a manual update and it has come on.  I suppose it will fail again after restarting.

    I don't have have SIMBL installed, or clamAV. Here is my Sophos log after starting up today:

    com.sophos.intercheck: Info: On-access scanner started at 13:54 on 01 August 2012
    com.sophos.intercheck:
    com.sophos.autoupdate: Updating catalogue information at 13:58:52 01 August 2012
    com.sophos.autoupdate: Catalogue updated at 13:58:57 01 August 2012
    com.sophos.autoupdate: Download started at 13:58:57 01 August 2012
    com.sophos.autoupdate: Download completed at 14:01:33 01 August 2012
    com.sophos.autoupdate: Update started at 14:01:33 01 August 2012
    com.sophos.intercheck: Info: On-access scanner stopped at 14:02 on 01 August 2012
    com.sophos.intercheck: 3844 items scanned, 0 threats detected, 0 issues
    com.sophos.intercheck:
    com.sophos.intercheck: Sophos Anti-Virus
    com.sophos.intercheck: Version 4.80, 06 August 2012
    com.sophos.intercheck: Includes detection for 3878525 viruses, trojans and worms

    com.sophos.intercheck: Copyright (c) 1989-2012 Sophos Ltd, www.sophos.com
    com.sophos.intercheck:
    com.sophos.intercheck: Using IDE files:
    com.sophos.intercheck:
    com.sophos.intercheck: mdro-eis.ide
    com.sophos.intercheck: gatak-b.ide
    com.sophos.intercheck: agen-wwt.ide

        ....  then a long list of these kinds of files ........

    com.sophos.intercheck: ammzan-d.ide
    com.sophos.intercheck: bred-abd.ide
    com.sophos.intercheck: agen-xgy.ide
    com.sophos.intercheck: agen-xgz.ide
    com.sophos.intercheck:
    com.sophos.intercheck: Info: On-access scanner started at 14:02 on 01 August 2012
    com.sophos.intercheck:
    com.sophos.autoupdate: Update completed at 14:02:46 01 August 2012
    com.sophos.autoupdate: Info: Checked primary server at 14:02 on 01 August 2012
    com.sophos.autoupdate: Sophos Anti-Virus was updated
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 14:28:50 01 August 2012
    com.sophos.autoupdate: Catalogue updated at 14:28:54 01 August 2012
    com.sophos.autoupdate: Download started at 14:28:54 01 August 2012
    com.sophos.autoupdate: Download completed at 14:30:23 01 August 2012
    com.sophos.autoupdate: Software is up-to-date at 14:31:27 01 August 2012
    com.sophos.autoupdate: Info: Checked primary server at 14:31 on 01 August 2012
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:

    Gordon

    :1008726
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