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Sophos stops working when my mac starts up

mikeroy22

Hope someone can point me in the right direction.

I'm using a mac (10.6.8) and have the latest sophos 8.04C - every time I close down my mac and restart it the next morning Sophos stops working and wont allow me to change anything at all via preferences. If I just put my mac to sleep there's no problem at all when it wakes up and sophos continues to work.

If I download the sophos software again everything works smoothly until the next time I shut down my mac ..........!

Maybe I'm missing something - perhaps I've got one of the settings wrong, perhaps my OS wont work with the latest sophos - I just don't know!

Anyone got any ideas?

Thanks in advance

:1007673


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    I too began having this problem recently although I cannot say when it first started.

    Running 10.7.4 Server as of last week, but the problem manifested several weeks before that, possibly when I first updated to 10.7.4.

    I uninstalled SAV, then downloaded a fresh .dmg of 8.0.5C and reinstalled it. Initially the shield was black in color with the indicator of an arrow probably indicating an update in progress. Soon after that, the sheild went to gray with an 'S' and no 'X" and has stayed that way.

    From the Console log, these two entries appear to be pertinent:

    7/22/12 8:28:48.000 AM kernel: Sophos Anti-Virus on-access kext activated

    7/22/12 8:33:41.604 AM com.apple.SecurityServer: Failed to authorize right 'com.sophos.cleanup' by client '/Library/Sophos Anti-Virus/SophosAntiVirus.app' [131] for authorization created by '/Applications/Sophos Anti-Virus.app' [396]

    The SAV log does not show any errors.

    :1008363
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  • 0

    I too began having this problem recently although I cannot say when it first started.

    Running 10.7.4 Server as of last week, but the problem manifested several weeks before that, possibly when I first updated to 10.7.4.

    I uninstalled SAV, then downloaded a fresh .dmg of 8.0.5C and reinstalled it. Initially the shield was black in color with the indicator of an arrow probably indicating an update in progress. Soon after that, the sheild went to gray with an 'S' and no 'X" and has stayed that way.

    From the Console log, these two entries appear to be pertinent:

    7/22/12 8:28:48.000 AM kernel: Sophos Anti-Virus on-access kext activated

    7/22/12 8:33:41.604 AM com.apple.SecurityServer: Failed to authorize right 'com.sophos.cleanup' by client '/Library/Sophos Anti-Virus/SophosAntiVirus.app' [131] for authorization created by '/Applications/Sophos Anti-Virus.app' [396]

    The SAV log does not show any errors.

    :1008363
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