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Sophos stops working when my mac starts up

mikeroy22

Hope someone can point me in the right direction.

I'm using a mac (10.6.8) and have the latest sophos 8.04C - every time I close down my mac and restart it the next morning Sophos stops working and wont allow me to change anything at all via preferences. If I just put my mac to sleep there's no problem at all when it wakes up and sophos continues to work.

If I download the sophos software again everything works smoothly until the next time I shut down my mac ..........!

Maybe I'm missing something - perhaps I've got one of the settings wrong, perhaps my OS wont work with the latest sophos - I just don't know!

Anyone got any ideas?

Thanks in advance

:1007673


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  • 0
    Aloha, Agile --
    I've been having much the same trouble with On-Access Scanner. The trouble started happening about the same time (maybe exactly the same time) as when I noticed that my Sophos shield had changed. At the time, I figured the new shield just indicated an update -- which in fact it did, according to what read on another thread here at Sophos.
    Here's my experience. Whenever I start or restart Sophos, my On-Access Scanner stops running. Furthermore, Sophos puts up a little window telling me that Sophos is not running at all, and that I don't have any virus protection.
    I'm running Tiger. Maybe, if it's possible, I should return to an earlier version of Sophos. Not sure how to do that, though.
    Anyway, here's the money quote from my Anti-Virus Log: "com.sophos.intercheck: Fatal Error: Unable to configure virus detection engine [0x01800000]". The next line says "Sophos cannot continue."
    I *have* been able to get my on-access scanner to work (hopefully) by restoring the defaults. At least the red button turns back to green. If you have any advice/recommendations, or if anyone else here has some suggestions, I sure would like to hear them.
    Many thanks for any help you can give.
    :1008355
Reply
  • 0
    Aloha, Agile --
    I've been having much the same trouble with On-Access Scanner. The trouble started happening about the same time (maybe exactly the same time) as when I noticed that my Sophos shield had changed. At the time, I figured the new shield just indicated an update -- which in fact it did, according to what read on another thread here at Sophos.
    Here's my experience. Whenever I start or restart Sophos, my On-Access Scanner stops running. Furthermore, Sophos puts up a little window telling me that Sophos is not running at all, and that I don't have any virus protection.
    I'm running Tiger. Maybe, if it's possible, I should return to an earlier version of Sophos. Not sure how to do that, though.
    Anyway, here's the money quote from my Anti-Virus Log: "com.sophos.intercheck: Fatal Error: Unable to configure virus detection engine [0x01800000]". The next line says "Sophos cannot continue."
    I *have* been able to get my on-access scanner to work (hopefully) by restoring the defaults. At least the red button turns back to green. If you have any advice/recommendations, or if anyone else here has some suggestions, I sure would like to hear them.
    Many thanks for any help you can give.
    :1008355
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