Free Anti Virus Software

Hi,

Below are the instruction on how to send us a sample so we can analyze this and improve cleanup,

Shai

What to do if cleanup fails

If you are a Sophos customer, and you are unable to clean the malware, you should also try the Sophos Malware Remediation Toolkit (SMaRT)

• http://www.sophos.com/support/knowledgebase/article/116418.html 

this will walk you through a series of cleanup processes.

If you are not  a Sophos customer, send us a sample and we will analyze it and improve the cleanup. Below are the links to Sophos sample submission page and a Knowledgebase article explaining how to submit.
IMPORTANT: if you are not already a Sophos customer, when you submit a sample please leave the 'company name' field blank.

• Sample submission form: https://secure.sophos.com/support/samples 
• Knowledgebase article  http://www.sophos.com/support/knowledgebase/article/11490.html 

We are always working on improving our cleanup and detection so any feedback or samples are greatly appreciated. Hope this helps