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POA Authetification isn't possible after adding it to the domain?

Johannes

Hi guys, i have a great problem with one of my SGN Managed clients.
The Hardware is an Lenovo T61 notebook with an Windows XP.
It was already installed (member of the domain) and encrypted with SafeGuard Enterprise, the User and there keys were available (1 local administrator as an owner and 1 domain user). Afer an new installation of the OS, i installed the SGN Client on this maschine (by now the notebook was member of a workgroup).
Then the notebook begins to encrypted an syncronised with the SGN Server (in the SGN MC the last connection were successful logged). The local administrator (same Accountname like the previous installation) was again the owner. Then i re-start for several times and logged on the POA succesfully.
Then i add this computer to a domain member and re-start again. Now i can't authentificate the local administrator on the POA (no passwort were changed, besides only an local authentification is feasible).

What can i do now? C/R isn't possible, because the local admin can chose in the C/R Menu.

Best Regards,
Johannes

:1361


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  • 0

    Hi Dan, thanks for your advice. Certainly it's a tricky situation.
    An C/R isn't possible because on the notebook there it's chosen only the local machine (e.g. WUMXXXXXX).
    I can't select a domain (for an C/R with an other domain user). But in the SGN MC here i start the "Recovery" shell -> chose the domain and the certain computer -> in the next step i chose "local User from this Computer" and

    here isn't any local administrator available.

    Before i had add the computer to the domain there the local administrator was available.


    Is it possible to create local user in the SGN MC? There no other solution?
    To slave the drive isn't a solution for me, here i must re-installed the computer again.

    BR, Johannes

    :1625
Reply
  • 0

    Hi Dan, thanks for your advice. Certainly it's a tricky situation.
    An C/R isn't possible because on the notebook there it's chosen only the local machine (e.g. WUMXXXXXX).
    I can't select a domain (for an C/R with an other domain user). But in the SGN MC here i start the "Recovery" shell -> chose the domain and the certain computer -> in the next step i chose "local User from this Computer" and

    here isn't any local administrator available.

    Before i had add the computer to the domain there the local administrator was available.


    Is it possible to create local user in the SGN MC? There no other solution?
    To slave the drive isn't a solution for me, here i must re-installed the computer again.

    BR, Johannes

    :1625
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