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How to delete a Demo License

AndyPan

Hi

For testing I have installed a demo license for the product "Data Exchange". Infortunaly there's no "uninstall license" function.

The problem is... reaching the expiring date no Policy will be applied on a client at all, so the hole Safeguard Enterprise Service is stopped :-(

Does anyone have an idea how to handle this?

best regards

AndyPan

:1080


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  • 0

    We had a similar problem and got the following response :) It worked for me! 

    As you can see from the screenshot you provided, you have two demo licences listed in the Management Center (even though you are not using them). The clients are picking up the fact that these licenses are listed and so are incorrectly reporting that they are licensed to an evaluation.

    To resolve this issue, do the following:

    - Backup the SafeGuard database.

    - Remove all of the rows from the licences table that show a demonstration-type licence with the following command

    osql -E -S <sqlServerName>\<sqlInstanceName> -d safeguard -Q "delete from licences where lic_licence_typ='demo'"

    :1118
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  • 0

    We had a similar problem and got the following response :) It worked for me! 

    As you can see from the screenshot you provided, you have two demo licences listed in the Management Center (even though you are not using them). The clients are picking up the fact that these licenses are listed and so are incorrectly reporting that they are licensed to an evaluation.

    To resolve this issue, do the following:

    - Backup the SafeGuard database.

    - Remove all of the rows from the licences table that show a demonstration-type licence with the following command

    osql -E -S <sqlServerName>\<sqlInstanceName> -d safeguard -Q "delete from licences where lic_licence_typ='demo'"

    :1118
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