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SafeGuard Enterprise: How to update to SafeGuard Enterprise 5.50

DSchwartzberg

I wanted to point out this KBA to everyone that is upgrading to SGN 5.50 from SGN 5.40.

While the same information is provided in the /docs folder of the downloadable software ZIP files, the PDF attached to the KBA is a quick read. It will give you the details you need to get upgraded from SGN 5.40 and a couple tips to help it go smoothly. :smileyvery-happy:

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    DSchwartzberg wrote:

    <snip>

    I'm a bit confused on why you need to also remove SecureDataExchange and then rebooting? Have you tried the upgrade script leaving SecureDataExchange installed and not rebooting?

    Thanks for that awesome level of detail and clarity! Nicely done!

    The reason for the reboot is that the SGN 5.50 client install fails because of pending file operations.  I guess it is possible to delete the pending file operations registry key and continue with the install, but that didn't seem like a good idea to me.

    As for the reason for removing SecureDataExchange, our policies are setup to encrypt all USB storage devices that are on a CP whitelist.  If you remove the CP component, the machine would encrypt ALL USB storage devices the minute they are plugged in, which is bad because the installation files were on a USB flash disk.

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    An uninstall of SGN_CP_Client.msi deletes the network connection and creates a new one. So if you have your clients configured with static IPs they lose their configuration with an uninstall of SGN_CP_Client.msi. Is it possible to prevent this?

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    Was having the exact same problem, that works beautifully though, nice one!

    I'm finding that this upgrade script does work though:

    ECHO Removing CP/DX components of the v5.40 client...
start /wait msiexec /package SGNClient540.msi /passive /norestart REMOVE=ConfigurationProtection,SecureDataExchange /log c:\tmp\SGN540DXCP.log

ECHO Removing SafeGuard 5.40 Configuration Protection module...
START /wait msiexec.exe /uninstall SGN_CP_PortProtectorClient.msi /passive /norestart /log c:\tmp\SGN540CPUninst.log

<reboot here>

ECHO Installing SafeGuard 5.50 PreInstall file...
start /wait msiexec.exe /package SGxClientPreinstall.msi /passive /norestart /log c:\tmp\SGN550PreInst.log

ECHO Upgrading SafeGuard 5.40 Enterprise Client to v5.50...
start /wait msiexec.exe /package SGNClient550.msi /passive /norestart ADDLOCAL=ALL /log c:\tmp\SGN550ClientUpg.log

ECHO Installing SafeGuard Port Protector Client...
start /wait msiexec.exe /package SGN_CP_Client.msi /passive /norestart /log c:\tmp\SGN550CPClient.log

    Honestly, I think that the approved update procedure for client machines is broken, since no matter what I do or how many machines I test it on, it will not work.

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    Hi all,

    I have installed the Sophos standalone.5.50.0.116 version and encrypted the harddisk also.

    I need to install this in couple of User Laptops. so, i need to know the proper steps of decryption and also  data recovery steps  if there is a problem with the operating system.

    we are using XP sp3 OS, laptops HP compaq 510.

    Help Required at the earliest.

    Thanks,

    Raj

    :4924
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