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NO INIT, Press any key to restart or exit

LeeNguyen

Hi all. We have a HP laptop with the Sophos Safeguard installed. The HDD was encrypted worked for few moths.

Now we are runing into a major issue:

Upon booting up, we get this error:

Sophos Safe guard is staring.

Please wait...

No Init

Press any key to reboot,

or switch off the system now.

When we hit the key: I got no reponse from the laptop.

Please help.

Thanks.

:15837


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    We believe the problems we were seeing earlier were due to malware, which would also explain why we would only see this on a small number of computers, all of which had been in service for a while.  We found that if we initiate a malware cleanup prior to rebooting the computer, we could usually avoid this error.  Once the error comes up, though, the only solution we found is to rebuild/refresh the computer.

    Best Wishes,

    Matt Bollinger

    :22661
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  • 0

    We believe the problems we were seeing earlier were due to malware, which would also explain why we would only see this on a small number of computers, all of which had been in service for a while.  We found that if we initiate a malware cleanup prior to rebooting the computer, we could usually avoid this error.  Once the error comes up, though, the only solution we found is to rebuild/refresh the computer.

    Best Wishes,

    Matt Bollinger

    :22661
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