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NO INIT, Press any key to restart or exit

LeeNguyen

Hi all. We have a HP laptop with the Sophos Safeguard installed. The HDD was encrypted worked for few moths.

Now we are runing into a major issue:

Upon booting up, we get this error:

Sophos Safe guard is staring.

Please wait...

No Init

Press any key to reboot,

or switch off the system now.

When we hit the key: I got no reponse from the laptop.

Please help.

Thanks.

:15837


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    Hi Edwin,

    thank you for posting your test results and I agree that it will probably be better to open a ticket at this point. We can still point out the machine as the culprit (not too far away if it only affects one).

    With regards to imaging that's a bit tricky. Unless you create an sector based image including bad sectors on the drive the system won't be in an operational state anyway. Besides this there is no easy way to change the name especially when using SafeGuard Easy or any unmanaged version for example. My recommendation would be to rebuild the machine with a non SGN image and then reinstall the software.

    Regards

    Dan

    :21451
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  • 0

    Hi Edwin,

    thank you for posting your test results and I agree that it will probably be better to open a ticket at this point. We can still point out the machine as the culprit (not too far away if it only affects one).

    With regards to imaging that's a bit tricky. Unless you create an sector based image including bad sectors on the drive the system won't be in an operational state anyway. Besides this there is no easy way to change the name especially when using SafeGuard Easy or any unmanaged version for example. My recommendation would be to rebuild the machine with a non SGN image and then reinstall the software.

    Regards

    Dan

    :21451
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