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NO INIT, Press any key to restart or exit

LeeNguyen

Hi all. We have a HP laptop with the Sophos Safeguard installed. The HDD was encrypted worked for few moths.

Now we are runing into a major issue:

Upon booting up, we get this error:

Sophos Safe guard is staring.

Please wait...

No Init

Press any key to reboot,

or switch off the system now.

When we hit the key: I got no reponse from the laptop.

Please help.

Thanks.

:15837


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  • 0

    Hello,

    To avoid hardware related issues at Power On Authentication (POA) level, the installer of Sophos SafeGuard Enterprise, version 5.40.0 and above, checks several hardware conditions, including, for example, the BIOS version, hardware model, etc. By comparing these against the existing DB file, the installer can determine if your system requires non-default POA settings applied.

    The Client msi package includes a DB file containing details of computers for which information was available at the time of the release. This file can be customized to reflect the hardware of a particular environment.

    For hardware that was released/tested after the release of SafeGuard 6.00.1, we have a KBA with an up to date DB file available. Please see Knowledge Base Article below for further information: 

    SafeGuard Enterprise Client: Latest POA settings database file

    http://www.sophos.com/en-us/support/knowledgebase/65700.aspx

    Regards,

    ChrisD

    :48670
Reply
  • 0

    Hello,

    To avoid hardware related issues at Power On Authentication (POA) level, the installer of Sophos SafeGuard Enterprise, version 5.40.0 and above, checks several hardware conditions, including, for example, the BIOS version, hardware model, etc. By comparing these against the existing DB file, the installer can determine if your system requires non-default POA settings applied.

    The Client msi package includes a DB file containing details of computers for which information was available at the time of the release. This file can be customized to reflect the hardware of a particular environment.

    For hardware that was released/tested after the release of SafeGuard 6.00.1, we have a KBA with an up to date DB file available. Please see Knowledge Base Article below for further information: 

    SafeGuard Enterprise Client: Latest POA settings database file

    http://www.sophos.com/en-us/support/knowledgebase/65700.aspx

    Regards,

    ChrisD

    :48670
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