NO INIT, Press any key to restart or exit

Question

Hi all. We have a HP laptop with the Sophos Safeguard installed. The HDD was encrypted worked for few moths.

Now we are runing into a major issue:

Upon booting up, we get this error:

Sophos Safe guard is staring.

Please wait...

No Init

Press any key to reboot,

or switch off the system now.

When we hit the key: I got no reponse from the laptop.

Please help.

Thanks.

This thread was automatically locked due to age.

Daniel · Accepted Answer

HI all, thank you very much for posting. I have checked your posts and for those still using 5.5x of SGN I would recommend to retest with 5.60.1 please. Should you still encounter and issue please follow the steps described here: http://www.sophos.com/support/knowledgebase/article/111919.html If the issue is still existing after following the KBA it is required to open a new support call. When doing so please add a MSInfo32 saved as NFO to your initial mail. Regards Dan :17841

HeiHeg · Answer

Hello Guys, today I experienced the same Problem on a DELL Latitude E7440 with Win7 Professional (64Bit). After installing the SGxClientPreinstall.msi, then SGNClient_x64.msi and finally the MyConfiguration.msi and reboot I ended at the No init screen. I installed the SGE 6.0.1 Version. Are there already any Solutions for this Problem? Help will be appreciated. Thanks. Regards H. Heggen New Info [04.03.2014]: I found a knowledge base article (ID: 120126) which describes the solution for this problem. You have to Press SHIFT+F6 while "Please wait" is displayed. Unfortnately this didn't worked for me so I contacted the Sophos Support. They told me to press LEFT and RIGHT SHIFT Button or sometimes FN+LEFT/RIGHT+SHIFT Buttons alternately whithin the Boot process. Then a message will appear that you have to press a HotKey Button. I had to try it several times, but then I succeeded. I think it was pressing FN+SHIFT+F6 several times within the boot process. After passing once the "No init" screen the setting will be saved and the next boot phase should be fine. Hope this will help also you :o) :47799

MichaelOwens · Answer

This fixed it for me - Check your BIOS, and make sure your set to AHCI, and NOT RAID. Hope this helps!