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"Sorry, access to the computer is locked"

Thestinger

Hi I am new here, but I can't seem to get any quick help from Sophos support.  So I thought I would come here and see if anyone else has seen this issue....

When we take a machine and put a fresh image on it, and after we encrypt the local HDD.  We login past the POA and then a Safeguard Enterprise error comes up that says "Sorry, access to this computer is locked."  When we try to do a challenge on the machine and have it log into Windows automatically, it asks us to change the password.   Problem is that we are using an admin account that has a password that never expires. 

The current version of the server is 5.30.  The version of the machines having the issues are 5.30 or 5.35. 

Any ideas?

:2493


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    If you run challenge/response when your system is locked and it's conncted to LAN, SGN will ask you to change password.

    But if your system is not connected to LAN, it will not ask you to change password

    and if you select "Boot SGN client without user logon" on SGN console, it wont ask to change password either.

    These are the workarounds you can try,.

    :2510
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  • 0

    If you run challenge/response when your system is locked and it's conncted to LAN, SGN will ask you to change password.

    But if your system is not connected to LAN, it will not ask you to change password

    and if you select "Boot SGN client without user logon" on SGN console, it wont ask to change password either.

    These are the workarounds you can try,.

    :2510
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