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Safeguard Web Help Desk Login

TRC

We are currently testing Sophos Safeguard Enterprise as a trial before purchasing.  When attempting to login to the Safeguard Web Help Desk, to enter a challenge code, the following error is received: "You do not have sufficient rights to run the CR Tool."  The user has been imported in from AD and assigned Security Office rights.  A cert has been generated for the user as well.  User has also been given full access to the Domain Root within Users & Computers.

:34069


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    You should never have to promote someone to the MSO level just to use web helpdesk. That is a extremely bad security practice with this encryption product. MSO should be reserved for people that administrer your entire Safeguard Enterprise system. I highly suggest if you go with any type of sophos product. Invest some extra money to have a professional services on site engagement.

    :34443
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    You should never have to promote someone to the MSO level just to use web helpdesk. That is a extremely bad security practice with this encryption product. MSO should be reserved for people that administrer your entire Safeguard Enterprise system. I highly suggest if you go with any type of sophos product. Invest some extra money to have a professional services on site engagement.

    :34443
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