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Uninstalling SafeGuard Configuration Protection changes the system configuration

mlvid

Good afternoon,

I inform you of what is happening to me. I'm testing installing and uninstalling the product.

I followed the steps in the installation manual for uninstalling Sophos SafeGuard Configuration Protection Product.
At the end of uninstall and reboot, it changes computer settings and remove the network configuration set on the computer. From that point the computer stops working on network and I have to re-establish the network settings again.

I have tried several times to make sure that the cause is the removal of SafGuard Configuraction Protection and I have done as you explained in the manual.

If you don't correct this wrong behavior I think it would be necessary to write the corresponding warning in the installation manual.

This error is easily reproduced on Windows XP and Windows 7.

Best regards,

:24517


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  • 0

    Hi mlvid,

    thank you very much for posting and sharing you findings. May I ask if you are using a fixed IP? In that case the behavior would be normal. Once SGN CP is uninstalled virtual adapter is removed from the system which will reset the network device thus causing DHCP to kick in again even if fixed IP was configured before.

    This is something that should be documented.


    Also, very rarely it happened that the virtual layer was not removed as expected. In that case the layer needs to be removed with an external tool such as bindview. However, finding the root cause of that would be something that would require a deeper analysis and I would then suggest to open a new ticket.

    Regards

    Dan

    :24799
  • 0

    Hi Dan,

    Yes, we have fixed IP directions. Do you have any procedure to restore the IP address of an automatic way?. This is necessary if the uninstallations is done ina a centralized way.

    Regard,

    Loli

    :25165
  • 0

    Hi Loli,

    you can use netsh to save and to restore the IP setting.

    netsh -c interface dump>c:\inst\netcnfig.txt
    netsh -f c:\inst\netcnfig.txt

    You can use the above via command line > the first one is executed before the uninstall is carried out the second one after the reboot or even before (you need to check that in your environment)

    Hope that helps ;)

    Regards

    Dan

    :25249
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