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Installation issue - Sophos Configuration Protection

DE_BHCS

Running into an error installing Sophos Configuration (Port) Protection Client.  Using the following command line:

msiexec.exe /i SGN_CPClient.msi /qn /l*v C:\550CP.log 

The installation log has multiple errors starting with the following entry:

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2769. The arguments are: SetUWPL, 1,

Then multiple errors like this:

SchedSecureObjectsRollback:  Failed to store ACL rollback information with error 0x8007007b - continuing

SchedSecureObjectsRollback:  Error 0x8007007b: Unable to schedule rollback for object

I have tried repairs of WMI and Windows Installer, re-installing and/or repairing .NET 2.0 SP2 with no results. 

Anyone have any ideas?

:13985


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  • 0

    Hello DE_BHCS,

    many thanks for your posting.

    Please contact Sophos support as we need to have a deeper look into the log file output and your system information.

    Beside your system information we would need the log file output with /l*vx and the information if the Sophos Configuration Protection module and the PreInstall has been installed before the installation of SGN_CPClient.msi.

    Regards,

    Tim

    :13995
  • 0

    hi DE_BHCS,

    Try the following batch script command line, it works for me to initiate manual installation:

    1. Safeguard Enterprise PreInstallation msi - SGxClientPreinstall.msi

msiexec /i \\FileServer01\SophosApplication\SGxClientPreinstall.msi /qn /log %COMPUTERNAME%_SGxClientPreinstall.log REBOOT=ReallySuppress

2. Safeguard Enterprise Application msi - SGNClient.msi

msiexec /i \\FileServer01\SophosApplication\SGNClient.msi /qn /log %COMPUTERNAME%_SGNClientInstall.log ADDLOCAL=Client,Authentication,BaseEncryption,SectorBasedEncryption REBOOT=ReallySuppress

3. Safeguard Enterprise Configuration msi - BD_SGN_Config.msi

msiexec /i \\FileServer01\SophosApplication\Cuscal.msi /qn /log %COMPUTERNAME%_ConfigInstallation.log

    and please let me know how you go with this software installation.

    Thanks.

    :14231
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