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HELP!!!!! remove encrypting

Dantz

2 days ago I install safeguard easy to try  to decrypt my laptop drive after windows crash. I install trial version from site on disk C. After install I see that SGE was start encryption on all drives on system (10 drives, above 17TB(terabytes)). I disconect all 2TB drives but 2 drives stil encrypting.At moment 92% encrypted. I can't stop it, can't uninstall. I try on diferent PC to decrypt laptop drive with boot disk and by bartpe plugin unsuccesiful. help me please. I promise, never use sophos products, no support on 2 days.

:1668


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    Hi Dantz,

    thank you very much for bringing this one up to attention. Actually the situation is like mentioned by Sandy already.

    With regards to the description that you gave I have to tell you that this is something that cannot be dealed with easily in this forum however needs to be analyzed properly. Therefore please be so kind and open a ticket or force update referring to the ticket number. Actually the description given by Sandy is totally true at this point.

    At the moment I cannot provide you with some other information than the above mentioned.

    Regards

    Dan

    :1712
Reply
  • 0

    Hi Dantz,

    thank you very much for bringing this one up to attention. Actually the situation is like mentioned by Sandy already.

    With regards to the description that you gave I have to tell you that this is something that cannot be dealed with easily in this forum however needs to be analyzed properly. Therefore please be so kind and open a ticket or force update referring to the ticket number. Actually the description given by Sandy is totally true at this point.

    At the moment I cannot provide you with some other information than the above mentioned.

    Regards

    Dan

    :1712
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