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Web helpdesk login problems

CHI

I've just installed Web helpdesk for the first time after upgrading to Safeguard Enterprise 5.50.8 but i'm having trouble trying to login to the web helpdesk page.  I read in the manual that its case sensitive so I made sure to copy the name I use to log into the Management Centre but it still denies me access.  My user role is a Master Security Officer.  Am i missing something obvious?

:8151


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    Manage to solve this now after a few emails to and from the Sophos helpdesk.  The SGNWHD application pool in IIS was set to use a network service rather than the sgnservice.  I think this has to match whats used on the SGNSRV application pool.  Set both the same and all working fine.

    :9151
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  • 0

    Manage to solve this now after a few emails to and from the Sophos helpdesk.  The SGNWHD application pool in IIS was set to use a network service rather than the sgnservice.  I think this has to match whats used on the SGNSRV application pool.  Set both the same and all working fine.

    :9151
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