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Web helpdesk login problems

CHI

I've just installed Web helpdesk for the first time after upgrading to Safeguard Enterprise 5.50.8 but i'm having trouble trying to login to the web helpdesk page.  I read in the manual that its case sensitive so I made sure to copy the name I use to log into the Management Centre but it still denies me access.  My user role is a Master Security Officer.  Am i missing something obvious?

:8151


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    Thanks for the responses, sorry for the slow reply I got caught up with a few other projects so this had to take a back seat.

    dimitri_limanov - This is a clean install of webhelpdesk, I had a look in the application pool for this but couldn't see where to check to see if its pointing to .net 3.5SP1? I can see In the properties of the default web site/SGNWHD it seems to be pointing to .net 2 even though 3.5 SP1 is installed, would this need changing? 

    Robert_McGinley - Tried your suggestions but had no luck I'm afraid

    I've logged this with the helpdesk but I might try a re-install to see if this helps

    :9119
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  • 0

    Thanks for the responses, sorry for the slow reply I got caught up with a few other projects so this had to take a back seat.

    dimitri_limanov - This is a clean install of webhelpdesk, I had a look in the application pool for this but couldn't see where to check to see if its pointing to .net 3.5SP1? I can see In the properties of the default web site/SGNWHD it seems to be pointing to .net 2 even though 3.5 SP1 is installed, would this need changing? 

    Robert_McGinley - Tried your suggestions but had no luck I'm afraid

    I've logged this with the helpdesk but I might try a re-install to see if this helps

    :9119
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