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Web helpdesk login problems

CHI

I've just installed Web helpdesk for the first time after upgrading to Safeguard Enterprise 5.50.8 but i'm having trouble trying to login to the web helpdesk page.  I read in the manual that its case sensitive so I made sure to copy the name I use to log into the Management Centre but it still denies me access.  My user role is a Master Security Officer.  Am i missing something obvious?

:8151


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    I've had this issuse before and seemed to solve it by tweaking the IIS worker process recycle settings to suite the hardware it was running on. Gave it some more memory but a slightly smaller max. queue size. Honestly, I think the real solution was due to SGNWHD not liking the use of muiltiple worker process threads. Once this got tuned down to 1 thread everything seemed to work fine.

    Hope this helps.

    :8203
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  • 0

    I've had this issuse before and seemed to solve it by tweaking the IIS worker process recycle settings to suite the hardware it was running on. Gave it some more memory but a slightly smaller max. queue size. Honestly, I think the real solution was due to SGNWHD not liking the use of muiltiple worker process threads. Once this got tuned down to 1 thread everything seemed to work fine.

    Hope this helps.

    :8203
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