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Web helpdesk login problems

CHI

I've just installed Web helpdesk for the first time after upgrading to Safeguard Enterprise 5.50.8 but i'm having trouble trying to login to the web helpdesk page.  I read in the manual that its case sensitive so I made sure to copy the name I use to log into the Management Centre but it still denies me access.  My user role is a Master Security Officer.  Am i missing something obvious?

:8151


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    Did you upgrade WHD or installed anew? Every time I installed over previous version, I would get the same issue; uninstalling older version and installing on a clean system resolved it for me. Also, make sure you have at least .Net Framework 3.5 SP1 installed, and that the application pool that services WHD directory in IIS is set to use it.

    Good luck!

    :8165
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  • 0

    Did you upgrade WHD or installed anew? Every time I installed over previous version, I would get the same issue; uninstalling older version and installing on a clean system resolved it for me. Also, make sure you have at least .Net Framework 3.5 SP1 installed, and that the application pool that services WHD directory in IIS is set to use it.

    Good luck!

    :8165
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