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Safeguard agent not updating a password change.

RockITGSupport

I have Windows 7 running on a laptop protected with Safeguard.

I was having problems with the computer locking itself and needing a Challange/Response to unlock it.

...(Cutting a very long story short)...

I'm at the point where I have set the ownership of the laptop OK

I have logged the user in to Windows and as their password was due to expire - urged them to reset their password locally (as I understand is best-practice) -which they did successfully.

Should be OK now I think - I ask them to restart the PC (to emulate coming in to work tomorrow and starting up as normal).

Safeguard asks the user to identify themselves as normal - the users (new) account password is rejected.

I suggest putting in the old password - this works and Safeguard allows the user to continue to login to Windows.

So - Im in a situation where Safeguard has one password for the users domain account, and Active directory has a different password.

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Is there a way to force Safeguard to update the local password from Active Directory?

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:21357


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