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Local self Help failure.

bobbyrobert

Hi everyone,

This is my first post so hope someone can help.

I have safeguard policy edittor at a domain level environment. Enabled Local self help. and set a question theme

On the test laptop safeguard easy is installed ok and is working POA correctly, also C/R is working  with key encrption.

Local self help is activated and all ten questions answered. when i right click on the safeguard shield it tells me LSH active and enabled.

The problem is when i test recovery and hit the recovery button and LSH button the system goes straight key recovery mode. No LSH questions.

Laptop is running Win Vista Business

Laptop Sony Viao

Anyone got any idiea how to fix this. as this encyrption needs to be rolled out by the end of the week.

:8961


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    Hi Rob,

    the purpose of LSH is to enable the user to recover his password in case he has forgotten it.

    In order to use LSH perform the following steps at POA level:

    1. Type in the user name of the User (maybe try w/o domain suffix - just enter the short name)

    2. Press recovery

    3. A select box will come up and the user can now select local self help.

    This function will only work if the log on method at POA level is Username and Password only - in case that the user can logon with a token additionally the option will not be available.

    Regards

    Dan

    :9147
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  • 0

    Hi Rob,

    the purpose of LSH is to enable the user to recover his password in case he has forgotten it.

    In order to use LSH perform the following steps at POA level:

    1. Type in the user name of the User (maybe try w/o domain suffix - just enter the short name)

    2. Press recovery

    3. A select box will come up and the user can now select local self help.

    This function will only work if the log on method at POA level is Username and Password only - in case that the user can logon with a token additionally the option will not be available.

    Regards

    Dan

    :9147
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