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Local self Help failure.

Hi everyone,

This is my first post so hope someone can help.

I have safeguard policy edittor at a domain level environment. Enabled Local self help. and set a question theme

On the test laptop safeguard easy is installed ok and is working POA correctly, also C/R is working  with key encrption.

Local self help is activated and all ten questions answered. when i right click on the safeguard shield it tells me LSH active and enabled.

The problem is when i test recovery and hit the recovery button and LSH button the system goes straight key recovery mode. No LSH questions.

Laptop is running Win Vista Business

Laptop Sony Viao

Anyone got any idiea how to fix this. as this encyrption needs to be rolled out by the end of the week.

:8961


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Parents
  • Thanks for the reply,

    We have the laptop set up so that the user uses their domain username and password to logon on straight through to windows. But if the user was to forget this am i right in saying they could activate LSH? As at the moment this is not availiable as the system goes straight into key recovery...no LSH.

    What would be the second log on method that could be defined and how would i deactivate this so i can get LSH working.

    I appreciate your help.

    Rgrds Rob

    :9143
Reply
  • Thanks for the reply,

    We have the laptop set up so that the user uses their domain username and password to logon on straight through to windows. But if the user was to forget this am i right in saying they could activate LSH? As at the moment this is not availiable as the system goes straight into key recovery...no LSH.

    What would be the second log on method that could be defined and how would i deactivate this so i can get LSH working.

    I appreciate your help.

    Rgrds Rob

    :9143
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