Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 6 replies
  • Subscribers 5 subscribers
  • Views 15509 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Long Boot Time after SGN Client install (Safeguard Enterprise 5.40)

Walt750

We are using Dell E4300 Notebooks with a downgrade of Windows 7 Ultimate to XP Pro SP3. I took an original machine installed XP Pro SP3 + Our software and did a SYSPREP to roll the image out to multiple laptops. This image DOES NOT have any SAFEGUARD software on it yet. I take a new laptop and load the image onto the hard drive. I boot it. Register XP/Office/Acrobat/AVG etc. Add the Domain user account Configure Email/ Proxy etc... etc... Reboot a couple of times.. to test reboot time. (All less than 1 minute) I then load the Safeguard software and Client Config. I wait a minute or so after the install is confirmed. Reboot ... and it takes 6+ minutes to load. I remove the Safeguard Client software and we go back to less than a minute. Anyone have any ideas? I'm on the latest BIOS. Out of 5 machines ... only 1 has no problems. All were loaded the same way.

:919


This thread was automatically locked due to age.
Parents
  • 0

    Hi Walt750,

    Thanks for that copious amount of detail. The one thing that I was looking for was if the drive was encrypted or not when you saw the boot delays. I don't believe it will make any difference, I'm just curious. Adding FDE software will increase the boot time because the kernel needs to load, but it should take far less than 6 minutes.

    I'm not familiar with the Dell E4300 so would you be able to tell us if the BIOS is set in APIC mode? If so, when the SGN Client is starting press Shift+F9 just after it reads, "SafeGuard Enterprise is starting. please wait..." You have about 3 seconds. If you did it successfully then you will see the APIC mode has been toggled on. That Shift+F9 hotkey toggle will be saved on reboot.

    Please let us know if that solved the issue and I will post how to make it apart of your install. If not, then we will try something else.

    :941
Reply
  • 0

    Hi Walt750,

    Thanks for that copious amount of detail. The one thing that I was looking for was if the drive was encrypted or not when you saw the boot delays. I don't believe it will make any difference, I'm just curious. Adding FDE software will increase the boot time because the kernel needs to load, but it should take far less than 6 minutes.

    I'm not familiar with the Dell E4300 so would you be able to tell us if the BIOS is set in APIC mode? If so, when the SGN Client is starting press Shift+F9 just after it reads, "SafeGuard Enterprise is starting. please wait..." You have about 3 seconds. If you did it successfully then you will see the APIC mode has been toggled on. That Shift+F9 hotkey toggle will be saved on reboot.

    Please let us know if that solved the issue and I will post how to make it apart of your install. If not, then we will try something else.

    :941
Children
No Data
Unfiltered HTML