Keyboard is not working on POA, Lenovo L412 and SafeGaurd Easy are using

Question

Hi All

My company purchased over 20 units of Lenovo x201i and L412. All of them installed Safeguard Easy ver.5.50.8.13. For the x201i, it works perfect. But for the L412, the keyboard became not working (mouse worked fine) on the POA screen. I need to use the virtual keyboard to key in my name and password. After got passed the POA and logged into the Windows, it works normally. Definately, it is not accepted to use the virtual keyboard everytime. So, I would like to seek help from here.

Some more details, I am using the built-in keyboard, that means not a external keyboard. Using Windows XP SP3. And I believe I tried all the hot key combination.

I have to deploy my notebooks to the end user. So please anyone here can help!~

Regards

me43079

This thread was automatically locked due to age.

Daniel · Accepted Answer

HI all, thank you very much for brining this one up! I have reviewed your answers / posts and I can tell you that we are not aware of any general issues with these models! However, the approach from me43079 to use the available hot keys is the right track. There since there are multiple hot keys available you should try them to find a solution. @mw43079: Maybe you want to try Shift F7 as well on your machine? You can all find a list and a description of the available hot keys and how to apply them in our knowledge base under http://www.sophos.com/support/knowledgebase/article/108971.html or by checking this one http://www.sophos.com/support/knowledgebase/article/111919.html Should this approach not bring up a solution please open a ticket with your local help desk and we will then further analyze these issues! Regards Dan :9351