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Keyboard is not working on POA, Lenovo L412 and SafeGaurd Easy are using

me43079

Hi All

My company purchased over 20 units of Lenovo x201i and L412. All of them installed Safeguard Easy ver.5.50.8.13. For the x201i, it works perfect. But for the L412, the keyboard became not working (mouse worked fine) on the POA screen. I need to use the virtual keyboard to key in my name and password. After got passed the POA and logged into the Windows, it works normally. Definately, it is not accepted to use the virtual keyboard everytime. So, I would like to seek help from here.

Some more details, I am using the built-in keyboard, that means not a external keyboard. Using Windows XP SP3. And I believe I tried all the hot key combination.

I have to deploy my notebooks to the end user. So please anyone here can help!~

Regards

me43079

:9203


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  • 0

    Hi RBGE,

    thank you very much for posting.

    With regards to this issue I have to tell you that there is no solution available for this issue at this point. The only possible thing that you could try is to test with the planned 5.60.1 release (I cannot provide any release date); however, there is no fix included for this particular problem but for something else that could eventually influence this issue as well.

    There is no guarantee but it worthwhile giving a try.

    Regards

    Dan

    :14551
Reply
  • 0

    Hi RBGE,

    thank you very much for posting.

    With regards to this issue I have to tell you that there is no solution available for this issue at this point. The only possible thing that you could try is to test with the planned 5.60.1 release (I cannot provide any release date); however, there is no fix included for this particular problem but for something else that could eventually influence this issue as well.

    There is no guarantee but it worthwhile giving a try.

    Regards

    Dan

    :14551
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