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Keyboard is not working on POA, Lenovo L412 and SafeGaurd Easy are using

me43079

Hi All

My company purchased over 20 units of Lenovo x201i and L412. All of them installed Safeguard Easy ver.5.50.8.13. For the x201i, it works perfect. But for the L412, the keyboard became not working (mouse worked fine) on the POA screen. I need to use the virtual keyboard to key in my name and password. After got passed the POA and logged into the Windows, it works normally. Definately, it is not accepted to use the virtual keyboard everytime. So, I would like to seek help from here.

Some more details, I am using the built-in keyboard, that means not a external keyboard. Using Windows XP SP3. And I believe I tried all the hot key combination.

I have to deploy my notebooks to the end user. So please anyone here can help!~

Regards

me43079

:9203


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    I'm having the same issue with one of our laptops running SafeGuard 5.60 - it's the same laptop mentioned here which seems to be sufferring a number of problems after (eventually) getting SafeGuard to work.  Disabling USB support via the F5 hotkey worked, but as mentioned by a previous poster, the first key pressed is ignored.

    If it weren't for the fact that this user has already lost one laptop, I'd be decrypting this machine and uninstalling SafeGuard by now... :smileyindifferent:  Unfortunately it's not making me too popular with this user, so if any proper fix is found I'll be glad to hear it!

    :14443
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  • 0

    I'm having the same issue with one of our laptops running SafeGuard 5.60 - it's the same laptop mentioned here which seems to be sufferring a number of problems after (eventually) getting SafeGuard to work.  Disabling USB support via the F5 hotkey worked, but as mentioned by a previous poster, the first key pressed is ignored.

    If it weren't for the fact that this user has already lost one laptop, I'd be decrypting this machine and uninstalling SafeGuard by now... :smileyindifferent:  Unfortunately it's not making me too popular with this user, so if any proper fix is found I'll be glad to hear it!

    :14443
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