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Keyboard is not working on POA, Lenovo L412 and SafeGaurd Easy are using

me43079

Hi All

My company purchased over 20 units of Lenovo x201i and L412. All of them installed Safeguard Easy ver.5.50.8.13. For the x201i, it works perfect. But for the L412, the keyboard became not working (mouse worked fine) on the POA screen. I need to use the virtual keyboard to key in my name and password. After got passed the POA and logged into the Windows, it works normally. Definately, it is not accepted to use the virtual keyboard everytime. So, I would like to seek help from here.

Some more details, I am using the built-in keyboard, that means not a external keyboard. Using Windows XP SP3. And I believe I tried all the hot key combination.

I have to deploy my notebooks to the end user. So please anyone here can help!~

Regards

me43079

:9203


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  • 0

    Same problem here. SafeGuard 5.50.8, Notebooks Lenovo Thinkpad L412 and Lenovo Thinkpad Edge models.

    At boot, the keyboard is not working. Hotkey F5 helps. But after booting with hotkey applied, the first key that a user is pressing at POA is ignored. Second keystroke and all subsequent ones are working. So there is big chance that the first time user tries to enter password, that this password is wrong since a character is missing.

    What can we do to bring keyboard back to normal behaviour? Situation is very confusing for end-users in our company!

    Andreas

    :12109
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  • 0

    Same problem here. SafeGuard 5.50.8, Notebooks Lenovo Thinkpad L412 and Lenovo Thinkpad Edge models.

    At boot, the keyboard is not working. Hotkey F5 helps. But after booting with hotkey applied, the first key that a user is pressing at POA is ignored. Second keystroke and all subsequent ones are working. So there is big chance that the first time user tries to enter password, that this password is wrong since a character is missing.

    What can we do to bring keyboard back to normal behaviour? Situation is very confusing for end-users in our company!

    Andreas

    :12109
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