Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

safeguard 5.50.1.17 and Lenovo Rescue and Recovery and Safe Mode

We are using Lenovo T510's and we have noticed that we are no longer able to boot into Rescue and Recovery(using the F11 key), plus we are unable to boot into safe mode(F8), the boot stops at classpnp.sys, after we install Sophos Safeguard Easy.  We narrowed down our problem to safeguard easy, by loading a fresh install of Windows 7 64 bit, and slowly, going thru the updates and trying to enter Recuce and Recovery and Safe Mode, everything worked until we finished encryption. I have not opened a support case yet mainly because we have always found good information on here so we thought we would try this first. Thanks for your help in advance.

:9559


This thread was automatically locked due to age.
Parents Reply Children
No Data