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SGNClient 64 bit will not install on HP Zbook 15

SGNClient 64 bit will not install on HP Zbook 15, hangs about 2/3rds way through install and will not finish. No errors in Event log other than the manually ended task. Pre-install went on w/o issue.

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0 Anubis over 9 years ago

Hi williamwashburn. There is a know problem with this model of laptop if it uses one of the PCIe SSD Drives. If you machine is using one of these drives check out this article.
www.sophos.com/.../122221.aspx

If this applies to your situation call our support line or email support and open a case so we can provide you with the hotfix. Support@sophos.com. 1-888-767-4679.

AnubisG
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0 williamwashburn over 9 years ago in reply to Anubis

No this one has a 1TB SATA drive, no SSD... any way to upload a log file for support to look at?
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0 williamwashburn over 9 years ago in reply to Anubis

No this one has a 1TB SATA drive, no SSD... any way to upload a log file for support to look at?
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0 Anubis over 9 years ago in reply to williamwashburn

Hi williamwashburn. You will need to call the support line and open a case. 1-888-767-4679
They will be able to provide you with a link that allows you upload the log file. The support engineer will look through it and attempt to identify the error or errors that are occurring.
AnubisG
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