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SGNClient 64 bit will not install on HP Zbook 15

williamwashburn

SGNClient 64 bit will not install on HP Zbook 15, hangs about 2/3rds way through install and will not finish.  No errors in Event log other than the manually ended task.  Pre-install went on w/o issue.



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    Hi williamwashburn. There is a know problem with this model of laptop if it uses one of the PCIe SSD Drives. If you machine is using one of these drives check out this article.
    www.sophos.com/.../122221.aspx

    If this applies to your situation call our support line or email support and open a case so we can provide you with the hotfix. Support@sophos.com. 1-888-767-4679.

    AnubisG
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  • 0
    Hi williamwashburn. There is a know problem with this model of laptop if it uses one of the PCIe SSD Drives. If you machine is using one of these drives check out this article.
    www.sophos.com/.../122221.aspx

    If this applies to your situation call our support line or email support and open a case so we can provide you with the hotfix. Support@sophos.com. 1-888-767-4679.

    AnubisG
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