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BEFLT.SYS causing BSOD

jtpse

We are using SafeGuard Device Encryption, and it seems to have some difficulties with Kingstion DataTraveler Encrypted USB drive. One of our users clicked "Shutdown DTSecure Privacy" in the task tray to close the session with the USB drive, and this action resulted in a BSOD. The cause of the BSOD is BEFLT.SYS (SafeGuard Device Encryption Filter). Anyone has any idea, what to do about it, please?

:4545


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    Thank you for posting your questions in the SophosTalk community forums.

    The reason for BEFLT.SYS causing a BSoD could be related to how other filter drivers, such as Kingstons's or the SD card manufacturers, are reacting to the Sophos filter driver being present. I recomend contacting Sophos Technical Support to open a case for deeper investigation.

    Another tip, you may want to remove external storage devices such as SD cards or USB/firewire HDDs when restarting SafeGuard encrypted drives.

    :5566
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  • 0

    Thank you for posting your questions in the SophosTalk community forums.

    The reason for BEFLT.SYS causing a BSoD could be related to how other filter drivers, such as Kingstons's or the SD card manufacturers, are reacting to the Sophos filter driver being present. I recomend contacting Sophos Technical Support to open a case for deeper investigation.

    Another tip, you may want to remove external storage devices such as SD cards or USB/firewire HDDs when restarting SafeGuard encrypted drives.

    :5566
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