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Safeguard Enterprise 5.5 hangs during boot process

Mieszko

Hi,

I have dell E6410 with Windows 7 and Sophos Enterprise 5.5.

From time to time, safeguard hangs during boot process. I see "Sophos Safeguard is loading..." and it stays like that forever.

Pressing Shift+f3 helps.

However it is magice when it starts when it does not. I do not have USB drive connected. With docking station it boots, without it does not.

What is the problem?

:3678


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  • 0

    This is looking to be an issues with us. We were using the E6400's with no problem. We just got a shipment of E6410 and are now seeing this issue. Sophos hangs on the black screen... Only if I enter any of the hotkeys(display, usb it does not matter) on an undocked laptop does the Sophos program move on to the Sophos screen.

    I tried automate the hotkey via the command line installation but it still hangs.

    Yes we can tell the users to enter the hotkeys but they complain as normal users do and are starting to think Sophos is a pain. Need to find a solution to this soon.

    :3885
Reply
  • 0

    This is looking to be an issues with us. We were using the E6400's with no problem. We just got a shipment of E6410 and are now seeing this issue. Sophos hangs on the black screen... Only if I enter any of the hotkeys(display, usb it does not matter) on an undocked laptop does the Sophos program move on to the Sophos screen.

    I tried automate the hotkey via the command line installation but it still hangs.

    Yes we can tell the users to enter the hotkeys but they complain as normal users do and are starting to think Sophos is a pain. Need to find a solution to this soon.

    :3885
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